Relationship Roundup

Reap the rewards of relationship strategies that can deliver results on your goals in this week’s Roundup. Get the fundamentals of earning respect, read how isolation improves productivity, become a pro at managing challenging conversations, and more.

Get some R-E-S-P-E-C-T – Earning and offering respect boils down to the basics of effective relationship building. Read the Inc. article about the fundamentals of earning respect here: http://bit.ly/RkgnCE.

Accomplish more with isolation – Sometimes getting to your goals mean exercising some selective isolation to get important things done. Read how to effectively isolate yourself for productivity here: http://bit.ly/SiEFOM.

Manage difficult behavior – Get helpful strategies for neutralizing challenging conversations. Watch the HBR Channel video blog here: http://bit.ly/P2OX5J.

Build confidence – Start feeling like you can tackle anything by pushing yourself through small zones of discomfort. Learn how in this CBS MoneyWatch article here: http://cbsn.ws/XgPmUf.

Kibibi Springs is myGreenlight’s Program & Community Director.

The Greenlight Highlight: How a Corporate Productivity Professional Builds Authentic Relationships for Business Success

Charlene DeCesare
Salem, New Hampshire
Greenlight Member Since: August 2010
Nominated by Greenlight member (George Newman)

Elevator Pitch: I am responsible for building membership for the Institute for Corporate Productivity (i4cp). Our focus is on the unique people practices of high performance organizations. I have a passion for helping people and companies achieve their highest potential and feel intensely grateful to be doing what I love.

What experience in your past was the moment you recognized how important relationships are to your success?

When I was at Gartner, I had a strong sense that there was untapped potential with myself and my colleagues all calling into the same clients, selling slightly different events and services. So, I created a strategic partner model that focused on assigned accounts, building relationships, and horizontal selling through referral. People bought more from me because I took the time to truly understand their business and map solutions at a much higher level. Ultimately they took my recommendations and spent more money because they liked and trusted me personally. I grew a small set of accounts by 46% in the first year and eventually helped manage a global team. Within just a few years, we grew $2M to $38M across a very small set of accounts and I know that exponential growth continued after I left. The (not so) secret sauce is in building relationships and becoming a trusted advisor. Continue reading

Apology Accepted

In most cases, it’s not the mistake that matters as much as the way someone handles it. Being candid and sincere after you make a mistake can rectify almost any situation, personally or professionally.

Unless you live under a rock — and especially if you’ve heard that Apple Maps says you do —  you know about the big slip-up by Apple in their iOS 6 update that came out with the new iPhone 5. Apple Maps has been buggy and inaccurate, which is very unlike Apple’s normal customer experiences.

To address customer dissatisfaction- Apple CEO Tim Cook posted a letter of apology:

At Apple, we strive to make world-class products that deliver the best experience possible to our customers. With the launch of our new Maps last week, we fell short on this commitment. We are extremely sorry for the frustration this has caused our customers and we are doing everything we can to make Maps better…

“While we’re improving Maps, you can try alternatives by downloading map apps from the App Store like Bing, MapQuest and Waze, or use Google or Nokia maps by going to their websites and creating an icon on your home screen to their web app.

“Everything we do at Apple is aimed at making our products the best in the world. We know that you expect that from us, and we will keep working non-stop until Maps lives up to the same incredibly high standard.”

Many analysts have said the candor of Cook’s letter of apology, and his willingness to suggest other companies who can bridge the map gap, has completely salvaged the situation for Apple. I know it convinced my boss to go ahead with the iOS 6 update. He says he hasn’t been directed to drive underwater or over a cliff thus far.

What are your thoughts? Did Tim Cooks’ sincerity help the situation?

Ritu Walia is an FG Analyst.

Relationship Roundup

In the roundup this week, a few ideas to bolster your relationship building and personal brand presentation. Get apps to serve up recognition, learn to make the most out of your mistakes, read about the surge in co-shared office space, and master your body language.

Celebrate and reward – Whether engaging your team or fulfilling your commitment to uplift your network, recognition is essential. Read about several apps making virtual praise simple to execute in this Intuit blog: http://bit.ly/Smc8rZ.

There is fortune in fessing up – Rule #1. Mistakes will happen. It takes twice as much energy to try to cover up a mistake than it does to use the opportunity to exemplify authenticity and candor by admitting that it happened. Read how to let mistakes lead to improvement in this Entrepreneur article: http://bit.ly/NRBgGa.

Good timingHubspot‘s recent research on the timing of social media messages provides great tips for your online branding efforts. Read it here: http://bit.ly/QVeqeO.

Craving collaboration? – The rise in entrepreneurs and solo-preneurs has led to the opening of more co-shared office spaces generating a myriad of collaborative opportunities. Read this Harvard Business Review blog about this trend in office design here: http://bit.ly/OrR6Jp.

Master your silent language – The more we can learn to monitor and manage our body language, the more we can reduce the dissonance between our verbal and silent communication. A Harvard Business Review blogger offers tips here: http://bit.ly/UX0iVL.

Kibibi Springs is myGreenlight’s Program & Community Director.

Relationship Roundup

This week in the Roundup we’re amplifying the possibilities for earning greater connection, generosity, and intimacy in your relationships. Learn about the mutual benefits of mentoring, get new relationship action planning tips, see how to be generous with your old iPhone, and more!

The benefits of mentoring: Being generous with your time and knowledge is one of the best ways to expand yourself. This Harvard Business Review blog breaks down the mutual benefits of mentoring. Read it here: http://bit.ly/OczMaX.

The social media pitch: Building relationships in the brand new world of social media is terrain currently being charted. Learn the latest ways to make a good impression online in this New York Times article. Read it here: http://nyti.ms/QCaGhX.

Get better with social connection: Compensation is never a bad thing, but it’s rarely the key motivator that connects people to their organization. A more intimate approach is outlined in this Harvard Business Review blog that can have more positive impact on your organization. Read it here: http://bit.ly/RtJ7fo.

A daily dose of relationship building: Author and marketing inspiration Seth Godin provides a nice laundry list of items that can be used to accelerate your relationship action plans and your business goals. Read it here: http://bit.ly/UoORWI.

Eco-Generosity: I couldn’t resist sharing CBS Money Watch’s article listing several ways to be generous with your old iPhone as you upgrade to iPhone 5. Consider the opportunities to increase the intimacy with someone in your network by sharing functionality and facetime with you on the go. Read their suggestions here: http://cbsn.ws/Up2hlp.

Kibibi Springs is myGreenlight’s Program & Community Director.

The Greenlight Highlight: How A Pastor and Consultant Extends Generosity to Build Sustainable Relationships

George Newman
Chicago, Illinois
Greenlight Member Since: August 2010
Nominated by Greenlight member Kibibi Springs

Elevator Pitch: I am a consultant to churches and the nonprofit industry, helping with organizational change related to servicing members. As a pastor it is my passion and goal to help others achieve what they need and desire.

What experience in your past was the moment you recognized how important relationships are to your success?

As a pastor and a minister I needed to improve the relationships with the young people in my church in order to help guide them in their spiritual life. I also realized having people in my life who would hold me accountable and provide structure, are important to my success. Learning from others’ mistakes and allowing people to steer me around the obstacles has been instrumental to my progress.

What are the coolest things you’re working on at home or at work right now?

In my current consulting role, I am helping a pastor develop ministries to reach more people and get them involved and engaged in the organization. It’s exciting to know that my work will leave this organization in a better position, which is in alignment with my purpose. I’m helping others help others. The affirmation I receive in the form of feedback from my clients lets me know that I’m contributing in an important way and that is very rewarding. Continue reading

Relationship Roundup

In the Relationship Roundup this week, building blocks to fix your communication, using social media to your visual advantage, improving your time management, and increasing relationship intimacy.

Communication fix: Business relationships can be tricky to manage and require special finesse. Learn how to maneuver a touchy communication challenge in this CBS MoneyWatch article. Read it here: http://cbsn.ws/Rt1Wxk.

Being visually engaging: Many of us are still figuring out the role that visual platforms can play in our social media mix. Expert Ekaterina Walker shares how the new visual landscape can add depth to your online relationship building. Read her Fast Company article here: http://bit.ly/Rn77eb.

Executive timing: We can never learn enough best practices for getting time on our side. Read a CEO trainer’s findings about how the most effective CEO’s manage their workload. Read the Inc. Magazine article here: http://bit.ly/QTytYP.

Long slow dinner without interruptions: I love this company’s creativity and mission to bring attention back to the dining table. Read about their social rehab kit here: http://bit.ly/NYYvPL.

Developing powerful partnerships: Building alliances provides the support we’ll need to reach our ultimate goals. Read one bloggers view on the process for aligning the relationships most important to his leadership goals. Read it here: http://bit.ly/NCpFG9.

Kibibi Springs is myGreenlight’s Community Director.

Relationship Roundup

This week in the Roundup, words of advice on managing your relationship reputation.

Getting to know yourself – Trustworthy feedback can help us fill our gaps and get closer to those goals on our list. Motivational psychologist and author Heidi Grant Halvorson, Ph.D. shares some insights on the value of outside opinions about you. Read the Harvard Business Review blog here: http://bit.ly/OjXLQn.

Playing with politics – As we near November’s election date, conversations about hot button issues could put a strain on your relationships. Read this USA Today Money article for advice on how to manage those conversations carefully: http://bit.ly/M1uiO6.

Leadership lessons – Foursquare CEO Dennis Crowley shares some out of the box thinking on building relationships among employees that nurtures corporate culture. Read the SmartBrief on Leadership blog here: http://nyti.ms/Plye8e.

Relationship turnarounds – Turning critics into fans is a master relationship skill. Learn how to navigate critical waters in this video from Rogers Communications’. View it here: http://bit.ly/OzTskc.

Kibibi Springs is myGreenlight’s Community Director.

Relationship Roundup

This week in the Roundup, how to manage your time on social media, create habits that stick, put a contact in relationship time-out, and tips on communication and accountability.

Get time on your side – The addition of social media to your plate of responsibilities can be daunting personally and professionally. Managing your time in this area not only means more time on your hands, but a better presence for your brand. Learn some tips in this Hubspot blog: http://bit.ly/Qtud8F.

Creating sticky habits – We all struggle with making new habits routine. To assist, try the tips suggested in this Entrepreneur magazine blog. Read it here: http://bit.ly/Qankqs.

Relationship time-out – Inevitably someone in your network may abuse their social privileges to the point where you will want to put them in the time-out corner. Now there’s an app for that. Read about the Twitter Doghouse in this Mashable blog: http://on.mash.to/QWZICG.

True leaders communicate – Leading the tribe requires excellent communication skills. Read this SmartBrief Blog on Leadership for the communication traits of good leaders: http://bit.ly/NSxYA6.

The accountability factor – All talk and no commitment leads individuals and organizations nowhere. Learn some ways to bring accountability to the forefront of your organization’s value set. Read the Harvard Business Review blog here: http://bit.ly/N8ZvuZ.

Kibibi Springs is myGreenlight’s Community Director.

Relationship Roundup

In the Roundup this week, tips to strengthen your reputation and network on and offline and new tools for behavioral marketing.

Building a lucky network – We agree wholeheartedly with CueBall CEO Anthony K. Tjan on what it takes to build a lucky network, “vulnerability, authenticity, generosity, and openness.” Read his perspective on how to create luck for your business ventures in his Harvard Business Review blog here: http://bit.ly/S5QCG4.

Candor is positive conflict – Conflict is an unavoidable reality, thus getting good at using it to you and your teams’ advantage should be high on the priority list. Cambridge Professor and author Mark de Rond shares how to get comfortable with team conflict. Watch his Harvard Business Review video blog here: http://bit.ly/MieIJL. Continue reading