Apology Accepted

In most cases, it’s not the mistake that matters as much as the way someone handles it. Being candid and sincere after you make a mistake can rectify almost any situation, personally or professionally.

Unless you live under a rock — and especially if you’ve heard that Apple Maps says you do —  you know about the big slip-up by Apple in their iOS 6 update that came out with the new iPhone 5. Apple Maps has been buggy and inaccurate, which is very unlike Apple’s normal customer experiences.

To address customer dissatisfaction- Apple CEO Tim Cook posted a letter of apology:

At Apple, we strive to make world-class products that deliver the best experience possible to our customers. With the launch of our new Maps last week, we fell short on this commitment. We are extremely sorry for the frustration this has caused our customers and we are doing everything we can to make Maps better…

“While we’re improving Maps, you can try alternatives by downloading map apps from the App Store like Bing, MapQuest and Waze, or use Google or Nokia maps by going to their websites and creating an icon on your home screen to their web app.

“Everything we do at Apple is aimed at making our products the best in the world. We know that you expect that from us, and we will keep working non-stop until Maps lives up to the same incredibly high standard.”

Many analysts have said the candor of Cook’s letter of apology, and his willingness to suggest other companies who can bridge the map gap, has completely salvaged the situation for Apple. I know it convinced my boss to go ahead with the iOS 6 update. He says he hasn’t been directed to drive underwater or over a cliff thus far.

What are your thoughts? Did Tim Cooks’ sincerity help the situation?

Ritu Walia is an FG Analyst.

Relationship Roundup

In the Relationship Roundup this week, building blocks to fix your communication, using social media to your visual advantage, improving your time management, and increasing relationship intimacy.

Communication fix: Business relationships can be tricky to manage and require special finesse. Learn how to maneuver a touchy communication challenge in this CBS MoneyWatch article. Read it here: http://cbsn.ws/Rt1Wxk.

Being visually engaging: Many of us are still figuring out the role that visual platforms can play in our social media mix. Expert Ekaterina Walker shares how the new visual landscape can add depth to your online relationship building. Read her Fast Company article here: http://bit.ly/Rn77eb.

Executive timing: We can never learn enough best practices for getting time on our side. Read a CEO trainer’s findings about how the most effective CEO’s manage their workload. Read the Inc. Magazine article here: http://bit.ly/QTytYP.

Long slow dinner without interruptions: I love this company’s creativity and mission to bring attention back to the dining table. Read about their social rehab kit here: http://bit.ly/NYYvPL.

Developing powerful partnerships: Building alliances provides the support we’ll need to reach our ultimate goals. Read one bloggers view on the process for aligning the relationships most important to his leadership goals. Read it here: http://bit.ly/NCpFG9.

Kibibi Springs is myGreenlight’s Community Director.

Relationship Roundup

This week in the Roundup, words of advice on managing your relationship reputation.

Getting to know yourself – Trustworthy feedback can help us fill our gaps and get closer to those goals on our list. Motivational psychologist and author Heidi Grant Halvorson, Ph.D. shares some insights on the value of outside opinions about you. Read the Harvard Business Review blog here: http://bit.ly/OjXLQn.

Playing with politics – As we near November’s election date, conversations about hot button issues could put a strain on your relationships. Read this USA Today Money article for advice on how to manage those conversations carefully: http://bit.ly/M1uiO6.

Leadership lessons – Foursquare CEO Dennis Crowley shares some out of the box thinking on building relationships among employees that nurtures corporate culture. Read the SmartBrief on Leadership blog here: http://nyti.ms/Plye8e.

Relationship turnarounds – Turning critics into fans is a master relationship skill. Learn how to navigate critical waters in this video from Rogers Communications’. View it here: http://bit.ly/OzTskc.

Kibibi Springs is myGreenlight’s Community Director.

Relationship Roundup

This week in the Roundup, how to manage your time on social media, create habits that stick, put a contact in relationship time-out, and tips on communication and accountability.

Get time on your side – The addition of social media to your plate of responsibilities can be daunting personally and professionally. Managing your time in this area not only means more time on your hands, but a better presence for your brand. Learn some tips in this Hubspot blog: http://bit.ly/Qtud8F.

Creating sticky habits – We all struggle with making new habits routine. To assist, try the tips suggested in this Entrepreneur magazine blog. Read it here: http://bit.ly/Qankqs.

Relationship time-out – Inevitably someone in your network may abuse their social privileges to the point where you will want to put them in the time-out corner. Now there’s an app for that. Read about the Twitter Doghouse in this Mashable blog: http://on.mash.to/QWZICG.

True leaders communicate – Leading the tribe requires excellent communication skills. Read this SmartBrief Blog on Leadership for the communication traits of good leaders: http://bit.ly/NSxYA6.

The accountability factor – All talk and no commitment leads individuals and organizations nowhere. Learn some ways to bring accountability to the forefront of your organization’s value set. Read the Harvard Business Review blog here: http://bit.ly/N8ZvuZ.

Kibibi Springs is myGreenlight’s Community Director.

Leaders Rise: Real Life Lessons from Batman

Superheroes represent everything we want to be. We read comic books, watch television, and go to the movies as children wanting to believe in the best of the world, where good always triumphs over evil, where heroes believe people are still worth sacrificing everything for.

The Christopher Nolan Batman Trilogy touched those chords while providing a deep meditation on the nature of society and some very important lessons for our own organizations.  Five were explored in a recent Forbes article.

  1. Organizations need to be built around ideas, not people. The downfall of District Attorney Harvey Dent makes clear why over-identification with a single individual is a bad idea. Part of the reason Bruce Wayne is so insistent on being Batman is because he wants to be a beacon of hope that cannot be torn down by one man’s indiscretions. Although we sometimes think of Keith Ferrazzi as our Batman, it’s the ideas he co-creates with the rest of the organization that really matter.
  2. Actions matter more than intentions. You are what you do. Bruce Wayne protests that he’s not the playboy he seems to be upon running into childhood friend Rachel Dawes in Batman Begins, and she replies: “But it’s not who you are underneath, it’s what you do that defines you.”  So act on your best intentions now. Fund R&D before that great engineering talent walks out the door. Promote that awesome but overqualified clerk you hired before he’s stolen away.
  3. Trust people with the truth. “Leaders often trick themselves into thinking that people can’t be trusted with the truth. ” That’s a bad idea, particularly when things aren’t going well with your organization. Trust your team, and you’ll find they redouble their efforts to solve the problem at hand, just as Gotham does when the city learns the truth about Harvey Dent.
  4. You need to risk failure in order to succeed. (Dark Knight Rises SPOILER) When discussing what seems to be an impossible jump required to escape prison in the Dark Knight Rises, Wayne says he doesn’t fear death. A fellow prisoner chastises him, pointing out that it’s the fear of death that will drive you to “move faster than possible, fight longer than possible.” Don’t focus on not losing what you have.  You’re just as likely to lose it by not risking it. Encourage your team to take risks when they’re required in order to succeed.
  5. When you do fail, don’t let it destroy you. Fighting harder after failing defines true greatness and courage. (Dark Knight Rises SPOILER) Batman rises above his defeat by Bane in the Dark Knight Rises and fights for Gotham that much harder. Forbes blogger, Alex Knapp concludes his post by pointing  out that great business leaders do the same. “In other words, Steve Jobs learned to pick himself back up. So did Bruce Wayne. And so can you.”

Can you think of any other Batman lessons? What would you add?

Ritu Walia is an FG Analyst.

Presidential Email Strategies

There’s no avoiding the fact that it’s an election year. You get bombarded just flipping through the channels, stopping by a newsstand, or even checking your email and favorite sites. In every way possible, election year is upon us.

Personally, I get emails from candidates straight into my inbox. It’s one way of keeping up with important national events and getting news from the campaign trail. It’s interesting to see how many myGreenlight values play into the communication strategies of the presidential candidates. Continue reading

Relationship Roundup

This week in the Roundup, how to manage separate social media identities, employee relationship building, confidence in business, and staying relevant on twitter.

Separate identities – One of our modern dilemmas for reputation management involves the decision to create and manage different profiles for different social media platforms. This SmartBlog on Social Media shares the results of a recent poll on the topic and the pros and cons of separate identities. Read it here: http://bit.ly/Ls8EgT.

Building the employee relationship – The foundation of all great relationships start with trust. Learn how to strengthen the relationships important to your business in this SmartBlog on Leadership: http://bit.ly/NzUa1C.

Be larger than life – Big audacious goals require a big audacious perception of self. A Harvard Business School Professor shares lessons from a case study that illustrates the best practices of using confidence and influence to create a big impact in business. Read the HBR blog here: http://bit.ly/Lyr6cq.

Boost the perception of competence – Those who voice an opinion project confidence to others. For some tips for putting your voice into the discussion and gaining greater influence, read the SmartBlog on Leadership here: http://bit.ly/NzsmZS.

Lead nurturing through Twitter – There are new rules for lead generation in the social media stratosphere. Read this Marketo blog for some rules for engagement: http://bit.ly/OZEJhE.

Kibibi Springs is myGreenlight’s Community Director.

Our July 26 Social Capitalist: Jeff Hayzlett on How to Be Bold, Controversial, and Unhated (Mostly)

Join us LIVE on the Social Capitalist, July 26 at 12 PM ET, as we interview Jeffrey Hayzlett, the bestselling author, marketing expert, and international business celebrity who has made appearances on Celebrity Apprentice, MSNBC, and Fox Business.

This webinar is a must for anyone who needs to market and sell their unique expertise to survive and thrive. These are skills necessary not just for sales, but in any client interaction where it’s up to you to drive a course of action for mutual success.

Register here!

Jeffrey will share the mindsets and skills he’s used to forge a reputation as a bold personality and fearless change agent. He’s written two books on the subject,The Mirror Effect and this year’s Running the Gauntlet: Essential Business Lessons to Lead, Drive Change, and Grow Profits. Both include tales from the trenches: As the former CMO of Kodak, a company still struggling to transform itself for the digital age, Jeff won both respect and criticism for railroading through dramatic but vital changes.

Prepare for a crash course on how to raise your profile, strengthen your brand, and blow up your professional impact. Topics we’ll cover:

  • How to consciously drive and shape your brand so others can “see” you
  • How to hook and sell anyone in 118 seconds
  • How Jeff handled the fallout of unpopular decisions at Kodak
  • How to respond to your most scathing critics, both privately and through social media
  • And, because we can’t help but ask, the most interesting lesson he’s learned from “The Donald.”

Don’t miss it! Register here.

The call will be 45 minutes, with 15 minutes of audience Q&A. Everyone who registers will receive the MP3 recording and transcript the week after the call.

Christine Comaford and the Buddhist Principle that Changes Everything

Christine Comaford – author, entrepreneur, coach, and ex-Buddhist monk – has a unique pedigree and an equally unique perspective on leadership. In this excerpt from her Social Capitalist Live Interview, she shares her thoughts on the roles that focus and presence, key Buddhist principles, play.

Christine says:

Focus and presence to me are the foundation of leadership. When you choose to be exactly here, exactly now, there’s a couple of things that happen.

First of all, people feel that you’re aware, they feel that you care. Let’s also think about social media and why it’s so popular. It fulfills this deep need in people to be seen. When you grew up, did you really feel seen and acknowledged as a kid? Probably not. In your daily life, do you feel like people are really deeply, profoundly connecting with you every moment? Probably not, right? The more input we have coming in, the more phones and email, texting and etc., the less present we are. Continue reading