Joe Navarro: A Big Sign of How Well Your Presentation is Going

As one of the original founding members of the FBI’s Behavioral Analysis Program, Joe Navarro mastered the ability to read nonverbal body language. When he retired in 2003, he discovered his expertise and skills could be taught, to benefit everyone from professional poker players to executives who wanted an extra edge. Since then, he has authored numerous books, including the classic What Every BODY Is Saying.

Here, a brief excerpt from Joe’s Social Capitalist interview with Tahl Raz. What’s the first clue that you have lost your audience?

Go to any conference where the students, the workers, executives, whoever, don’t like the speaker, and all of a sudden you’ll see that they begin to put an object on top of themselves—a briefcase, a purse, a laptop. But when they’re in the presence of somebody that they enjoy, they begin to unveil themselves by getting rid of these objects. So, there’s lots of behaviors that show, I’m really interested, I’d like to get to know you more, I’d like to get closer to you, and so forth. And a lot of that has to do with we begin to show features of comfort in our forehead, our eyes, our face, and so forth.

So during a presentation, keep an eye on the audience to see if they begin to unveil themselves and settle into the topic. For more great insights on nonverbal cues, read the entire Social Capitalist transcript: Social Capitalist – Joe Navarro. Click here for the audio recording.

7 Ways to Develop Employees into Digital Storytellers to Boost Their Skills AND Your Company’s Resources

Guest post by Halelly Azulay, TalentGrow

Developing motivated, competent employees is critical to the success of every organization. However, most managers today find themselves both time-bound and budget-strapped. You can’t really send employees to training or online classes for every development need. Did you know that organic development opportunities can be found all around your workplace?

One creative and immediately available way to develop your staff outside the training classroom and “outside the box” is to turn them into what I call “Digital Storytellers”: send them on roving reporter missions. Let them digitally capture (by audio or video recording) hot stories from the frontlines, from customers, or from star performers, about difficult challenges they’ve overcome, or about workarounds and new ideas, and share them with the rest of the organization.

Here are a few ideas for content to get you started:

  1. Peer Stories. Peers feature their peers’ stories of success, lessons learned, problems solved, questions and challenges they want input about, gratitude, quandaries, and other “teachable moments.” Continue reading

The Road to Good Relationships Is Paved with Communication

From a young age, we are taught that we can’t always share what’s on our mind. “Don’t tell her that. Say that she looks fine. If you don’t have something nice to say, don’t say anything at all.” Developing the tact to avoid the awkward usually helps avoid petty fights, and saves feelings.

As we get older, the necessity of this filter seems to become more and more ingrained. We find ourselves confronted with the question again and again. “Should I tell the truth?” By no means is there one correct answer to this question that applies to all occasions, but there are times when sharing your deepest thoughts, fears, and dreams can definitely be the right answer.

An HBR article from last week explores this idea, For People to Trust You, Reveal Your Intentions. The author challenges the reader to find our greatest fears, and in turn our greatest obstacles. “Intentions are how we distinguish a villain from someone whose influence we accept, whom we move toward,” he writes. “Competence may be appealing, but intentions are what attract or repel us and foster trust or mistrust.” Continue reading

The Greenlight Highlight: How a 24/7 Ambassador Leverages Relationship Mastery Skills to Create Professional Advantages

Mike Bruny
North Grafton, Massachusetts (outside of Boston)
Greenlight Member Since: March/2010
Nominated by Greenlight member: Aimee Lucas

Elevator Pitch: I am an operations manager by night and entrepreneur by day. I work mostly with young entrepreneurs and young professionals. I use hip hop lyrics as a form of personal and professional development.

What experience in your past was the moment you recognized how important relationships are to your success?

At an early age, I realized that relationships were important to my life success. I had an experience in my last year of Jr. High School. I didn’t get into any of the three high schools I applied to. That meant I would have to go to what is known as my “Zone School” (the one closest to your home). My zone school had a very bad reputation and I really didn’t want to go there. Lucky for me my principal saw something in me and decided to leverage her network to get me into John Dewey high school (a much better school). Her ability to change my life with a phone call highlighted the power of relationships to growth and progress. When she endorsed me, I went from having nothing to having a great opportunity that changed my life trajectory. Continue reading

MyGreenlight’s Community Manager Shares The Reasons She’s a Believer

Hi Greenlight Community!

We’re announcing a new promotion today, and I wanted to give you my personal take on why I think signing up for the myGreenlight program will be the best thing you ever do for your career.

As you’ve probably begun to notice, the world operates through relationships. Whether you’re a natural connector or not, a deeper understanding of the science behind human interaction can only equip you with more weapons in your career arsenal.

Over the past two years I have taken a strong professional communication skill set to new heights by applying the relationship mastery principles taught in the myGreenlight program. My touch points with Greenlight Community members have deepened my understanding of how a variety of personality types successfully utilize our training to reach their career goals. It’s been an exciting two years of discovery, hearing stories from those motivated to make a necessary change for themselves and their careers.

People like….

Aimee Lucas, an admitted introvert, who found inspiration in the Blue Flame principle and used it to guide her connection goals and advance her career.

Mike Bruny who uses generosity to truly connect with like-minded people and gain entry to opportunities that allow him to pursue his passion to inspire young entrepreneurs to reach their dreams.

Sandra Lester, whose commitment to get an accountability buddy for networking opened doors to opportunities she hadn’t even imagined for herself and positioned her as a trusted expert in her industry and giving her the ability to receive more job leads.

As I have seen these success stories unfold, I can very confidently say that I truly believe anyone willing to put in the work to engage in the myGreenlight program and complete the missions can gain massive benefits.

This is a perfect time to join myGreenlight at a discounted rate.  And our Spring promotion is open to anyone. If you know someone who is ready to improve their relationship game, please share the link with them. If that person is you, join us!

Check out the promotion here – a $200 savings on our regular rates and unlimited access to all of the proven resources of myGreenlight.

Have questions about the program? Use the comments and I’ll answer them.

Who’s the Boss?

The importance of having a good relationship with your boss cannot be over-estimated. That’s why the more you understand about their likes, dislikes, and what they’re like as people, the more successful you can be.

A recent article in Forbes details some of the best questions you can ask to get to know your boss better. For the complete list of questions, check out the article, but here are a few of my favorites:

1. “What did your boss do before she was your boss? What was her previous position?”

Finding out where your boss is in their career helps you understand more about them. You can figure out where they are on their career trajectory, where they came from, and where they want to go. Understanding that makes it easier to “suss out how capable she is of handling all the responsibilities on his or her plate.”

2. “What does your boss value in the job?”

Understanding what aspects of the job are most important to your boss can help you understand the mentality with which they approach their work. Some follow-up questions would be “Is he/she intellectually stimulated by the work? Does he/she care more about internal politics or external exposure?”

3. “What does your boss value most in the people who report to her? Face time? Creativity? Or does she care more about autonomy, expediency, or attention to detail?”

This can help you understand what is expected of you – so you can focus on the areas critical to making your boss happy.

What tips do you use to make your relationship with your boss better? Do you have any tips to share?

Ritu Walia is myGreenlight’s Member Coordinator.

Don’t Be That Person – Avoid Etiquette Goof-Ups

The Internet has integrated all of our worlds – professional, social, personal. This is great because coworkers and even bosses seem more human. Of course this is also terrible, as every status update and comment reach every corner of our world. As in the classic Seinfeld conflict of “relationship George” vs “independent George” – all of your different facets are forced to co-exist in cyberspace, which can be a dangerous situation.

To avoid the repercussions that may result from this small world, PC World Business Center gives us Facebook Etiquette: Five Dos and Don’ts.  This article offers great tips on how to make your profile picture, tone, biography, and content suitable for all the different areas of your life, both professional and personal. One key takeaway is the importance of a “polite and measured tone” even on more relaxed sites like Facebook. Social media is too public to truly let your digital hair down.

You should also approach LinkedIn carefully. The Social Times published the top LinkedIn Etiquette Tips. LinkedIn is primarily a professional networking tool, and should be used as such. “Make sure your updates are helpful information about your company or profession. LinkedIn is not Twitter or Facebook. ‘Less is more’ applies to this particular platform. Keep the updates to a minimum.” Updates should be focused on valuable information such as sharing articles, video, or event announcements.

I personally use the embarrassment test. I think, “Would I be okay with my parents, grandparents, and boss reading this?” before I post something, and only post if the answer is a solid yes.

What are your rules in etiquette in social media, particularly when using it for professional networking? What is an absolute no-no in your opinion? Share your stories!

Ritu Walia is myGreenlight’s Member Coordinator.

Take Control of Your Inbox – What Deserves your Attention?

This morning I woke up and checked my email, as I generally do. And in my personal email inbox I found exactly 4 new notes. And they were all from actual people.

Sounds like science fiction, doesn’t it? Like going to the mail box at the curb and finding only handwritten letters. The stuff of fairy tales.

But this was real. The side effect of a New Year-inspired effort to rid my inbox of all of the various unread subscriptions that have been cluttering the scenery for far too long. Fifteen (15!) versions of Living Social, daily sale flyers from every store I have ever visited, LinkedIn updates from groups I visited once – all gone.

It was cleansing, to say the least.

It was hard to cut the cord on some of them. Several of the newsletters contained some excellent content. Some of the reminders are truly valid and useful. I do enjoy a good sale, or half-price rock climbing expedition (not that I’ve ever been on one – but the idea is attractive.)

The problem is that in the midst of the cluttered heap of spam and bacn (better than spam, not as good as personal email), it was impossible to focus on anything at all.

Things feel strangely empty in my mailbox – like the living room now that the holiday decorations are put away. But the space makes it so much easier to focus on actually reading the things that made the cut.

I am vowing to be more judicious about what I sign up for going forward, although it is challenging to control my desire to know everything all the time. But as with most things, it’s better to focus on a few things that matter instead of being distracted by endless options clouding the scene.

How do you manage information overload and decide what gets your attention?

Five Ways to Win Over Your Boss

There is no way to overemphasize how important it is to maintain a good working relationship with your boss. A boss can make or break you; this Monster article sheds some light on how to cement your position in the company.

Follow these tips to make sure that you’re doing the right things and acting appropriately in the office:

  1. Watch your boss and learn.
  2. Communicate the way your boss wants to.
  3. Look and act professional.
  4. Demonstrate initiative.
  5. Do great work.

Some of these tips are self explanatory, but others may need some context. For the first one, Peter Vogt suggests, “keep your opinions to yourself until you understand the company culture well and know what people will look upon with favor and what they’ll look upon with disdain.” This doesn’t have to mean that you never try to influence your company’s culture with your actions – but first you need to understand the rules of the game.

An important point brought up with tip number two is “whatever your supervisor’s style, typically it’s up to you to establish and maintain the lines of communication between the two of you.” Your boss may manage several people, therefore it is essential for you to keep him/her informed.

Your relationship with your boss continues to be important even when he or she isn’t your boss any more. Keith Ferrazzi blogged earlier this year about why that’s the case — take a look.

What’s the best strategy you’ve used to improve  a relationship with your supervisor?

Ritu Walia is myGreenlight’s Member Coordinator.

Mark Magnacca Shares the Two Questions that Tell You Everything

Check out an excerpt from the transcript for The Social Capitalist interview featuring Mark Magnacca. Check out Tahl Raz’s post on the interview here. You can access the audio recording here. Here’s the full transcript: Social Capitalist Transcript – Mark Magnacca. Enjoy!

Mark Magnacca:    The set-up of this story of these two questions is from the meeting that Ronald Reagan had in Geneva, 1985 with the then Soviet Premier Gorbachev and one of the ideas inherent in this is understanding timing and having an actor sense of timing of being able to deliver the right question in the right way at the right time.  So, Reagan sitting in this meeting, it was a historic meeting, the first time they’ve ever met and as you may recall at that time, United States had more than twenty five thousand nuclear warhead pointed basically at the Soviet Union, they had an equivalent number pointed at us and Reagan was there and he discovered in his own mind, that for him to walk out of that meeting with the 10% reduction in nuclear weapons was a complete fraud because whether we could blow the world up about 10 times over or 9 times over, it really didn’t make any difference.  So, the certain point in the meeting Tahl, he looks at Gorbachev and he says, “how would you like to take a little walk with me outside and get some fresh air.”  That’s not an accidental question.  That was a pre-meditated question and within an instance, Ronald Reagan was on a video, one of the final videos on 60 minutes telling the story he says, “in a second, Gorbachev jumps up and says, “da” and out they go with Gorbachev’s translator, they walked down to a little cottage which Reagan had the fire burning and he had had warmed up and everything and he sits down and he says to Gorbachev, he says, “Mr. Gorbachev, we’re not armed, we’re not armed because we don’t distrust each other because we’re armed, we’re armed because we distrust each other.”  He said, “why don’t you and I spend a little time now to get to know each other and see if we can work out that issue of mistrust.”  In 60 minutes of them talking, they start walking back up and Reagan had another question, he says on the way back to the meeting with all the diplomats which they left alone, he says to Gorbachev, “why don’t we agree that we will have a summit in the United States next year and I’m inviting you to come,” and Gorbachev says, “I accept,” and then Gorbachev asked similar question, he says, “why don’t we agree that the following year the Summit will be in the Soviet Union.”  These two men walked back into the room, the diplomats had made no progress whatsoever and Reagan announces that these two guys have just agreed to do two Summits of the next two years.  It all changed because of the questions, so to bring that down to from geopolitical level to the person listening.   Here are two questions that you can ask in the spirit of Reagan’s questions.  The first question, you have to practice saying it and write it down preferably would be this: I would say to you Tahl, Tahl what do you see as the biggest opportunity to grow your business over the next 12 months, and then I would pause.

Tahl Raz:    Let me answer your question before that.  Do you think most people have a, most customers you dealt with have articulate answers for that? Continue reading