This struck me as a little strange – mixing things up is part of the excitement! Life should not be lived in little separated boxes.
Yet, when it comes to communication, I think I am a partitioned plate kinda person.
If I contact you via email. I want to be emailed back. Don’t call me.
Actually, don’t call me ever, unless my child is dangling by her toe from a chandelier or some other emergency situation is going on. I am not a phone person.
Pet peeve: online forms that require my phone number. If I came online to contact you, that’s where I want our conversation to remain. In little black words on a screen.
If I reach out on Facebook and then the reply comes via text, I am confused. Media crossover = neurons misfiring.
I text (a lot).
I Skype (a lot).
I talk on the phone – to my Mom.
There is a time and a place for online chat – but please don’t tell me every 10 seconds that someone is waiting to talk to me. If I want to chat, I will. The reminders make me feel like someone is standing with their nose pressed against the storm door waiting to come in.
I don’t like that either.
It is critical to pay attention and honor the ways that others like to interact. Here at myG we are working on finding the right ways to be accessible to you without crowding you or creeping you out.
So what I want to know is – how do YOU like to interact with a company when you are interested in more information?